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Planet7Oz – withdrawal delay

Ruling

Resolved - Both the submitting complainant and Planet7Oz Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Planet7Oz Casino Review.

Player's Complaint

I tried to withdraw my money $1020 NZ on 29/8/20. A chat transcript (30/8 with [EDIT]) shows they were processing my request. I also explicitly state that my account is not to be closed until my funds have been deposited. Unfortunately, they have closed my account and will not respond to my emails - except for two automated emails where they state they will get back to me within 3 - 5 working days (one said 3 days, the other, 5 days)

Read the casino review

5 Responses

ThePOGG
Sep 18, 2020

Hi schbab - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Oct 05, 2020

Hi schbab,

I can see you've been talking to a Planet7Oz rep over email. Can you confirm receipt of your funds?

Thanks,

ThePOGG

schbab
Oct 06, 2020

Hi. I was informed that my funds were transferred on the 1st October. As yet, they are not showing in my bank account. I’ll give it until the end of the week before contacting them again.

schbab
Oct 07, 2020

I have received the funds. Thank you so much for making contact with them and prompting action. I appreciate your support.

ThePOGG
Oct 08, 2020

Hi schbab,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

schbab consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Planet 7 Oz

September 17, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.