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Platin Casino - Frozen 500€
Ruling
Resolved - Both the submitting complainant and Platin Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Platin Casino Review.
Player's Complaint
I Won 2103,75€ in Platincasino last spring. I used the bonuscode to reload bonus.
They withdrawed 1603,75 € for me and took 500,00€ to reserved/frozen (''Varattu'' in Finnish). I tried to ask them via email but havent got any answer. What I can do?
8 Responses
Has not given any reason and does not respond to the matter by e-mail. In the account transactions of my casino account, it says only €500 reserved
Hi raikuli,
Have you contacted the operator via Live Chat?
Thanks,
ThePOGG
I have tried but their live chat doesnt work. I have quequed couple times 2-3 hours but It only says my position is 1 or 2 on the queue…
Any updates?
Hi raikuli,
I've spoken to the operator who inform us that you received a payment of €1500 on the 3rd of April and a further payment of €500 on the 6th of April both to your Trustly account. You subsequently played with and lost the remaining €103.75.
Can you please check your Trustly account, and if you do not believe you have received these payments let us know.
Thanks,
ThePOGG
Thank you I found the 500 € now with that date. I was confused because it is still reserved/varattu on the casino payment history but money received so all good, thank you!
Hi raikuli,
Thanks for letting us know - it is appreciated :)
ThePOGG
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Agreement
raikuli consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Platin Casino
- Curacao
- Malta Gaming Authority
- Red Rhino Limited
September 9, 2022
Hi raikuli - welcome to ThePOGG.com.
On what grounds have the casino withheld these funds?
Thanks,
ThePOGG