Platinum Play – account locked / balance siezed
Unresolved - Platinum Play assert that this player's account is associated with the accounts of other players who have been involved in other breaches of terms, but declined to provide any supporting evidence to show any viable connection between accounts.
Read our Platinum Play Casino Review.
Joining the Platinum Play casino few months ago, I have turned my initial deposit and associated welcome bonus (400 EUR in total) into decent 1150 EUR.
After requesting a withdrawal, I was asked to provide verification documents, which I did with a minor delay.
At this point, I was expecting my withdrawal to be processed. Instead, I received the following email:
Unfortunately, irregular activities have been taking place on your Platinum Play casino account ([EDIT]) and it has been locked.
We are investigating the matter in order to determine if we can unlock the account. If this be possible we will inform you by email. You may receive an email requesting that you send us verification documents.
If you do not hear from us please be aware that we will not be reconsidering the status of your account and it will therefore remain locked.
This decision will only have been made after a thorough investigation has been completed.
If we determine that your account must remain locked any attempted withdrawals will not be processed and balances from winnings will be removed as per our terms and conditions.
Inquiring about the result of the investigation two weeks later, I received:
Thank you for your email regarding your Platinum Play account [EDIT]. Please note that there has been no further investigation on the account as the decision from our Player Security team is final. The account will not be unlocked.
Please refer to our terms and conditions for more information. You can access the terms and conditions by going to the bottom left corner of the website under terms and conditions. Click on “general terms and conditions”. Please see point 1.3.1 under general terms and conditions.
Since I am not aware of breaking casinos' terms and conditions, I feel like there is no basis for the decision.
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