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Playamo - Accepting Deposits from USA Players

Ruling

Resolved - This player has become non-responsive to our request for further information to support their case. As such we assume they've resolved this issue without our help.

Player's Complaint

I deposited $500 in bitcoin and ended up winning $1200 so I requested cash out and they verified my account and completed my withdrawal. Later that day I started to play again eventually losing about $5000 so i checked my comp points and had so i contacted manager and she closed and deleted mt account because they said they don't accept USA players. I asked her why they accepted my deposits then and why they successfully verified my account and cashed me out and still no response as we speak and this was in December. It is only fair that they refund only the deposit made after you verified account.

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3 Responses

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ThePOGG
March 19, 2018

Hi delgotti - welcome to ThePOGG.com!

Could you please send all email communications you've had with Playamo to [email protected] Specifically we need to see the communications where you submitted ID.

Thanks,

ThePOGG

User icon
ThePOGG
March 28, 2018

Hi delgotti,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 6, 2018

Hi delgotti,

If we haven't heard from you by Friday the 13th of April I'll assume you no longer need out help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

delgotti consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 19, 2018

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.