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PlayAmo – Pending Withrawal

Ruling

Resolved - This player has been non-responsive to our requests for updates. As such we assume that they've managed to resolve their issue on their own.

Read our Playamo Casino Review.

Player's Complaint

Playamo and after a few minutes I chat with their support to processed it so I can make a withrawal. The support told me that my request is already forwarded to financial department so I patiently wait again. After an hour my cashout is still not process so i keep on playing. After an hour i win again then withraw few BTC. I talk with support and ask for help about my cashout and they told me that sorry for keep me waiting my request is already forwarded to financial department (that was 2nd time financial department). An hour again, my cashout is not yet process so I chat support again. My request is already forwarded to financial department (3rd). An hour again i chat again and [REMOVE]Ryan[REMOVE] (support) told me to cancel my cashout and made new cashout so i did it again and he told me to wait for 30minutes because i will received an email. 1 hour and half from that time no email was sent on me. I made a lots of withdrawal here and this is the very very long time I wait.

I was chatting with [EDIT] again and he didnt answer until the chat was closed due to inactivity, but i was just waiting for the answer.

Read the casino review

3 Responses

ThePOGG
Jun 16, 2019

Hi kolbynaks - welcome to ThePOGG.com!

Before we go any further, exactly how long have you been waiting for your withdrawal?

Thanks,

ThePOGG

ThePOGG
Jun 25, 2019

Hi kolbynaks,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jul 02, 2019

Hi kolbynaks,

If we have not heard from you by Friday the 12th of July I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

kolbynaks consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayAmo
  • Curacao eGaming
  • Softswiss N.V.

June 15, 2019