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PlayAmo – unverified cards

Ruling

Found for the Casino - Playamo Casino have provided evidence demonstrating that this player was in fact warned not to use cards in someone else's name.

Read our Playamo Casino Review.

Player's Complaint

Please help, Truly Unfair Treatment, hi, i have been using PlayAmo, For roughly 10 months now. I use my commonwealth to deposit, And Cashout on My greater, My verification proccesses for both cards where COMPLETED, Months ago. I have deposited and withdrawed from BOTH verified cards, Over 50 times, Although they constantly stuff around to get you your winnings, It always came through and never was an issue. This week i deposited $80 into my PlayAmo account, Got my winnings up and then back down to 150, I requested cashout on my USUAL card, Wich was Revoked multiple times for NO reason, I spoke to a support team member about the issue, And i was told it was an issue on their end and to request again, So i did. I was relying on this money for groceries and food this week, Log onto my yahoo this morning to find this.

''Dear Player,

Your account has been closed and the winnings have been confiscated since we have noticed that you have continued using the third party's card, which is strictly forbidden in our casino.

Thank you for your understanding.''

Doesn't make any sense , And i want to be compensated or i will take the matter to court, I've played for a year on there, Spoke to multiple support team members, NONE of wich mentioned any ''Special warning'' wich i was actually NOT given once. Just a load of emails about bonuses and such. They have not once said to me this issue was existant throughout the whole entire year. i tried to cash out my winnings and they took the easier option anmd [did not pay my] money that i was legitimatley relying on to eat this week. Not to mention it is extremely unfair and not right to do to people, They where happy to take my money for a whole year, now all of the sudden, i win some money and they come out of the blue with this. Not on. I would like compensation from the company and i will never be using them again. Bellow is support team messages after the email.

[EDIT]

Hello. How may I help you?

[EDIT]

Hi there, So i tried to cash out my winnings on my usual card wich kept geting revoked for an unknown reason, and now yous have ''confiscated'' my winnings and deleted my account? i would like this issue resolved that is extremely unfair.

[EDIT]

Your account has been closed and the winnings have been confiscated since we have noticed that you have continued using the third party's card, which is strictly forbidden in our casino.

[EDIT]

ive used playamo for almost a whole year.

and what is thatr suppposed to mean excactly?

i was using it fopr a year..

ive cashed in and out over 70 times..

so no i wont take that as an awnser sorry.

[EDIT]

We made a special warning for you.

[EDIT]

1:36 pm

I spoke to your support team the other day, none of this was mentioned, and this hasn't been an issue for a whole year, so dont see why it should be now,

That was all the money i had left for food and groceries so i pulled out at 150. i will take this further if need be.

What special warning?

1:37 pm

I don't see one on my email, and certainly didn't see one on my PlayAmo account.

That is not fair.

1:39 pm

I use Playamo regularly, always have since day one, If this is how you treat your customers, That is appauling. I will take it to court, that is not legal.

[EDIT]

Still, the decision is final.

[EDIT]

We will see about that in court then.

There was NEVER any ''Special warnings'' ever given via email or site, Multiple support team throughout the year said both cards are fine and VERIFIED, Funny that they delete the account with all the document proof and ALL my accepted cashouts, I find that quite suspicious.

Read the casino review

2 Responses

ThePOGG
Feb 07, 2019

Hi nick1997 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Jun 03, 2019

Hi nick1997,

The operator has - admittedly very slowly - provide proof that two emails were sent to your on the 5th of September 2018 both informing you that you were not allowed to continue depositing via a card that was not in your name. Given this clear warning that was provided there's nothing we can do for you here.

ThePOGG

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Agreement

nick1997 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayAmo
  • Curacao eGaming
  • Softswiss N.V.

February 6, 2019