Playluck - let me play but im blocked at the Aspire Global Group
Found for the Casino - Under the MGA license a self-exclusion would only carry over to other properties on the license if the player specifically requests this happen.
Read our PlayLuck Casino Review.
Dear Sir or madam, my complainment is about playluck casino which is a part of the aspire global Group. Im blocked in other casinos of them like karamba because of gambling issues. (Send a blocking Mail to karamba). I dont know why but i tried to register at playluck and it worked. I was out of control and lost 500 euros in 3 hours.
After this i wrote an email to close my account because of gambling issues and received an email that my account is closed. I received an email from karamba too that my account is closed (this should happened 1 year ago).
I asked the casino friendly for refund but they said no. I think when im blocked in this group it should not be possible to register at their casino.
Can you help me pls ?
the casino review
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Hi somewhere87 - welcome to ThePOGG.com!
As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Before going any further - when requesting your previous self-exclusions did you ask that these exclusions be carried over to other properties on the license?
You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.