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PlayOjo - Still waiting on withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Playojo Casino Review.

Player's Complaint

I requested a withdrawal of £310 over a week ago, sent all documentation off which has all been verified by playojo. But but withdrawal is still. Pending processing. My emails are now not being answered by playojo

Read the casino review

4 Responses

User icon
thepogg
September 11, 2021

Hi Jelfsy - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of September let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
thepogg
September 25, 2021

Hi Jelfsy,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
thepogg
October 2, 2021

Hi Jelfsy,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi Jelfsy,

If we haven't heard from you by Friday the 22nd of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Jelfsy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayOjo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Skill on Net Ltd

September 9, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.