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Playojo - wont refund

Ruling

Found for the Player - Despite our repeated efforts to contact Playojo Casino to discuss this issue the operator has refused to discuss this issue.

Read our Playojo Casino Review.

Player's Complaint

Recently played here at this casino after me swedish block ”spelpaus” and lost 12kSek. Later one i saw that this group was one of them that i did close permamntly for problemgambling along time ago. I wrote to the casino and had this confirmed that i was closed for gambling but sins it was on mga licene and now swedish it give them right to not refund my deposits. i am a gambing adict and was doing fine for 2last years but this day i played. I dont think it should matter swedish or mga license the problem is there in both cases. I did not change anything no mail no number no nothing. Can u se what u can do for the Pogg? Thank u for readiing

Read the casino review

4 Responses

ThePOGG
June 14, 2020

Hi gimmi85 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Gimmi85
June 15, 2020

Dear the Pogg. Thank you for taking time for helping me. I have understood everything about this casino. I thought that only good and stabil casino got licens from swedish spelinspektionen but i was wrong.

ThePOGG
June 23, 2020

Hi Gimmi85,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

Gimmi85
June 25, 2020

Thank you for trying. I will contct spelinspektionen. have a nice daj

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Agreement

Gimmi85 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PlayOjo
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Skill on Net Ltd

June 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.