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Playzee - My withdrawal

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Playzee Casino Review.

Player's Complaint

This complaint is concerning a withdrawal I made on the 26/05/21.

I have alot of questions that need answering. Firstly what is the issue? Secondly, can you tell me why I need to apply with a new bank as my only option of withdrawal? Or to deposit 10 dollars in order to reverse my withdrawal?

Read the casino review

4 Responses

User icon
thepogg
July 12, 2021

Hi Tiida - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

The third party payment processor that this operator is using has recently experienced difficulties processing NZD and CAD payments via certain methods. This is outside of the operator's controls.

If you have been asked to used an alternative banking method, that is as a workaround to this problem to allow the operator to deliver your payment to you. A small deposit is always required to activate a previously unused payment method. Without this, payment providers cannot send funds to that method.

Please cooperate with the operator's request and let us know if you are still experiencing issues afterwards.

Thanks,

ThePOGG

User icon
thepogg
August 14, 2021

Hi Tiida,

Have you provided alternative payment information?

Thanks,

ThePOGG

User icon
thepogg
August 21, 2021

Hi Tiida,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 28, 2021

Hi Tiida,

If we haven't heard from you by Friday the 10th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Tiida consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Playzee
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Imperium Network Solutions Limited

July 12, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.