Plenty Jackpots - Winnings not paid... since June, 2014.
Resolved - After a substantial delay, payment to the involved player and another couple of complainants have come through in a very short space of time from the Real Vegas group. Hopefully this is indicative of a improving service.
Dear ThePogg DMT
I used to play at Real Vegas RTG software Casinos often until I won some money at two of them back in June 2014, i.e. Mighty Slots and Plenty Jackpots. My User Name at MS is [EDIT] whereas at PJ is [EDIT]. The winnings I achieved were $US150 in each Casino of which $US75 is Bankwire charges...
For months afterwards, I kept contacting their chat support in The Philippines and over and over again I was told to wait as my winnings were legit and I would be contacted by phone as soon as management processed my withdrawals. I also sent emails to support[@]casinoname.com and I received an auto msg with an LTK # each time with a promise that my issue was going to be assigned to one of their reps who would be contacting me within 24 hrs. Alas! I am still waiting on promises of a followup each time! My quandary is how come those casino's licensed in Costa Rica can get away with it?
Is there no protection for players who pay thousands of dollars via credit card immediate deposits and get nothing when they finally win? I sent about a dozen emails to the Costa Rican Authority but to no avail as their attitude was exactly the same as the casinos support, i.e. never replied.
I believe the group's owners are Canadian, paying Live Chat kids who have no idea what's going on, a dollar an hour with no access at all to their accounts department!! For more detailed info, my WDL ID at MS is: [EDIT] and at PJ is: [EDIT].
Please let me know if you can help...
the casino review
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