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Posh – Deceptive Bonus Advertising

Ruling

Found for the Player - Posh Casino have informed us that they will not discuss this, or any other, complaint with this service for "privacy" reasons.

Player's Complaint

I’ve deposited for first time in this Casino with a Halloween 15 Free Spins plus 450% Code with No Rules, No wagering Requirements. After that I had about 230 Usd in my account but totally converted to bonus amount (can’t even withdraw my original $50) I claimed and after that the legal department told me this on email: Unfortunately a refund cannot be process since the deposit was made thru Bitcoin.

The Processors decide to close your account since these kind of threats are taken very seriously on our end. Again I really apologize for the whole inconvenience but unfortunately this situation did now go out of our hands and we are not able to do anything regarding this matter.

Please do not hesitate to contact us if you require any further assistance.

Regards,

[EDIT]

Documents, Risk Management & Processing Department.

Read the casino review

2 Responses

ThePOGG
Oct 31, 2019

Hi nikrocker - welcome back.

This is your fourth complaint submitted to this service. In each case you have chosen to play with an operator that is negatively listed with us. If you ignore the advice that we give you are far more likely to experience problems.

We will try to contact the operator on your behalf - though they have never responded to any complaint submitted to us - but going forward this will be the last complaint we will intervene in for you against an operator that is negatively listed with our service where we are not legally required by our ADR remit to become involved.

ThePOGG

ThePOGG
Nov 12, 2019

Hi nikrocker,

Unfortunately Posh Casino have informed us that they will not cooperate with us to manage player complaints.

Sorry we cannot be of further help.

ThePOGG

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Agreement

nikrocker consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Posh Casino

October 30, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.