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Prism - Casino wont pay me out

Ruling

Found for the Player - Despite our repeated efforts to contact Prism Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Prism Casino Review.

Player's Complaint

I've had this money in my account/bank with prism for months now and have been requesting to cash out my 2500 since December 28 and they will not cash me out via my coin base bitcoin wallet Nor with three different checking accounts just always the run around and wont get back to me and only live chat available, no phone calls or anyone in withdrawls dept that you can reach directly I have probably dealt with 30 different people with a prism casino and still not luck

Read the casino review

3 Responses

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ThePOGG
January 23, 2021

Hi andrea00732 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

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andrea00732
January 24, 2021

so frustrating

User icon
ThePOGG
February 21, 2021

Hi andrea00732,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

andrea00732 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Prism

January 23, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.