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PWRbet – withholding my money. Will not respond…

Ruling

Resolved - Both the submitting complainant and PWR Bet Casino have confirmed that this issue has been resolved and the player has been played.

Read our PWR Bet Casino Review.

Player's Complaint

I feel like you are the only people that can help me.

I signed up to PWRbet in August. Deposited £200. Felt my gambling was getting the best of me so registered for gamstop. I then could not log into my PWRbet account to withdraw. I contacted support but then Everymatrix left UK market. Long story short it is now 3 months later and no emails are being responded to requesting my money. I have managed to get on PWRbet chat and ask for help and they say they can't discuss accounts and close chat.

I have nowhere else to turn and feel PWRbet have simply stolen from me.

Please help me.

Read the casino review

6 Responses

ThePOGG
Nov 16, 2019

Hi tamsab - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

tamsab
Nov 18, 2019

Thank you so much!

They have been ignoring me for months and I literally cannot get a response.

Thank you so much.

tamsab
Nov 20, 2019

Hi.

An update for you -

I received an automated email from PWRbet yesterday saying they had rolled my £200 back to my account? That makes no sense as I have not used the account in months and cannot login due to signing up to gamstop?

Im not sure if you have heard from them or not....

ThePOGG
Nov 21, 2019

Hi tamsab,

My understanding is that your balance is being refunded back to your payment method. Can you please keep an eye on your account and let us know when you receive your funds?

Thanks,

ThePOGG

tamsab
Nov 23, 2019

Thank you.

Yes I have just checked and its in my account.

Without you I wouldnt of gotten my money back so thank you so much.

Tammie

ThePOGG
Nov 24, 2019

Hi tamsab,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

tamsab consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • PWR Bet
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • EveryMatrix Software Ltd

November 16, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.