Queen Play - Not Paying Out

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Queen Play Casino Review.

Player's Complaint

I joined up a few weeks ago. Won and withdrew £ 196.

They keep on asking for documents which I send them. Now they want my bank statement with my photo next to it. I have never been asked for this by any other casino.

I stupidly kept on playing and won another £ 160 which is also now in pending.

It looks like they are a site that scams people out of their winnings.

Read the casino review

3 Responses

thepogg

May 21, 2021

Hi trevsandandro - welcome to ThePOGG.com.

This is a legitimate account verification request. You would need to comply with it before we would look to take any action.

Thanks,

ThePOGG

thepogg

June 27, 2021

Hi trevsandandro,

Have you completed the verification process?

Thanks,

ThePOGG

thepogg

July 4, 2021

Hi trevsandandro,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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