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Queen Vegas - withdrawal

Ruling

Resolved - Queen Vegas casino inform us that this issue has been resolved. The player is non-responsive to our request for updates so we assume they are happy.

Read our Queen Vegas Casino Review.

Player's Complaint

I joined this site on Friday the 23rd of November. i deposited £100, £200 and a final £200 total deposit £500.

I managed to get my account up to £2417.37 and withdrew the money.

I then uploaded to there document upload button on there website both sides of my debit card a bank statement and a passport copy.

All i had back was an email saying they can confirm they have received the documents.

I have tried numerous times over the past 2 days to get through to customer support the number never works and the live chat is always down, i managed to speak to live chat on Saturday afternoon and all they confirmed was they received my documents and said with in 10 hours the documents would be reviewed i haven't had one email from them.

I then on Saturday night reversed my withdrawal and carried on playing and manged to increase my balance to £3,300.17 and i immediately withdrew the deposit.

i have emailed them 3 times over the 3 days and no one has come back or even acknowledged my email.

Read the casino review

5 Responses

ThePOGG
November 27, 2018

Hi nalelectrical - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
November 29, 2018

Hi malelectrical,

Queen Vegas have informed us that this issue has now been resolved. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
December 10, 2018

Hi malelectrical,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
December 17, 2018

Hi malelectrical,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
January 8, 2019

Hi malelectrical,

If we haven't heard from you by Friday the 18th of January I'll assume this issue has been resolved and close this complaint.

Thanks,

ThePOGG

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Agreement

nalelectrical consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Queen Vegas
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Skill on Net Ltd

November 27, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.