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Raging Bull - Casino Payout 500.00 July 2018

Ruling

Found for the Casino - This player has received the maximum allowed payout from the No Deposit Bonus they claimed and is not entitled to further withdrawals.

Read our Raging Bull Casino Review.

Player's Complaint

I used a 75 dollar free chip and I deposited 30.00. I did the play through and the account was normalized in front of my eyes. I then won 600 plus dollars. I tried to withdraw and ended up chatting with some guy in customer service. He offered me some start over situation instead. I said no. I then agreed to only withdraw 500.00. It showed that 500 withdrawal was pending. I did more slots and the remaining balance became 300 and then went to 60.00. I tried to deposit again and it went thru and then Casino reversed it and took the 60.00 balance too. - [EDIT]

Read the casino review

2 Responses

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ThePOGG
July 27, 2018

Hi metwo100 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you. However you need to be aware that this operator is part of a group that consistently take a long time to both respond to complaints and pay so this is unlikely to be a quick process.

Thanks,

ThePOGG

User icon
ThePOGG
October 22, 2018

Hi metwo100,

I've managed to speak to someone at Raging Bull casino about this issue. The situation is as follows:

You accepted a $75 No Deposit Bonus which had a maximum allowed win of $100. You won your balance up to over $500. At this point you then made a minimum allowed deposit of $30. Raging Bull Casino carry the following term:

"While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus (e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply."

The above being the case the maximum you would be entitled to would be $100,

Thanks,

ThePOGG

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July 27, 2018

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