Raging Bull - Payout fees and charged / rejected payouts

Ruling

Found for the Casino - Withdrawal fee information is clearly available on the operator's website and all withdrawals due appear to have been paid.

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Player's Complaint

I have made 4 or 5 payout requests to which I have received payment on 1 only so far. The payout I received in my bank account was substantially less than the amount I requested. I tried to contact the casino via various methods as suggested on their website in actual I made at least 6 phone calls and had to leave my message on their voicemail each time including my contact details, I never received a return call from that. I’ve also sent endless emails to the support email address suggested on their website and the only response from that was just the generic reply email with a case IID number and nothing further. So finally I managed to contact them via chat support, I have contacted them via this means on roughly 15-20 times regarding the dispute relating to my payout received was less than requested and to find out why, also to request the dates and amounts for all other payout requests that are yet to be processed (3 possibly 4 payouts to my recollection) and when I should expect to receive them. Each and every time I have managed to discuss this via chat support I have been lied to, responses given that don’t even relate to what my enquiry was about and constantly given the run around to the point of disbelief resulting in them not giving me the info I had requested.

Also, they informed me that the reason I received only $168 from the $200 payout I requested from the 1st and only payout I received is because of a processing fee and other charges which that couldn't give me a clear indication of what these charges were for and to what value. So I disputed these fees and charges because it clearly states when requesting a payout via Bank Wire transfer which is their only means that it is a fee free transaction and also in the payout summary and breakdown of amounts that is displayed prior to submitting it also clearly states processing fee is $0.00. I have screen shots of the 3 steps of the withdrawal screens as proof to which I have forwarded to RAGING BULL CASINO on 4 separate occasions now to no response at all from them, even after I sent them whilst in chat support and each time I asked them to make comment in relation to the screen shots they either said that the screen shots mean nothing and I have to pay the fees and charges or they made out they did not know what the screen shots were for or about or they would avoid answering me and go on a completely different tangent then what we were discussing.

Please advise me of where to send these screen shots as my proof of fee free payouts with RBC as evidence for your perusal and transcript copies of the chat history I have. I haven’t got all transcripts as I didn’t realise until the last few chat discussions that I could request them.

Please help me with this concern as I am at my wits end as to what to do due to the continued run around and questions constantly going unanswered.

Regards,

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