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Ramses Gold – Not accepting withdrawal

Ruling

Found for the Player - Despite our repeated efforts to communicate with the Ramses Gold team about this issue we received no response what-so-ever.

Read our Ramses Gold Casino Review.

Player's Complaint

My deposit was declined due to "irregular bettting." I emailed for evidence but no one responded. I tried several times to contact live chat support and was eventually advised I bet over 30% of my deposit.I looked in my game history and the largest bet was €12.50 and my deposit was €50 so I don't think I went against the terms and conditions. I then read the terms and conditions complaints procedure and saw I could make a complaint to live chat so attempted to do so but was spoken to very rudely by the person and then had the chat terminated. I then requested to make a complaint on 3 occasions to the support email address with no reply. As a final effort I emailed the curaco e-gaming address specified in terms and conditions twice, still with no answer. The deposit was requested on January 7th.

Read the casino review

6 Responses

ThePOGG
Jan 22, 2018

Hi Nzsaico - welcome to ThePOGG.com!

Ramses Casino are part of the Game Tech Group N.V. This is one of the most widely Blacklisted groups in operation today and are Blacklisted here. Due to this they are routinely non-responsive to complaints posted at this site.

We will attempt to contact the operator to discuss this issue, but you need to understand from the outset that the chances of us being able to help you are very low.

Thanks,

ThePOGG

Nzsaico
Jan 23, 2018

I appreciate the effort none the less. How do they get away with this, is there not a higher entity that can strip their licence?

ThePOGG
Jan 24, 2018

Hi Nzsaico,

There regulatory body can be found via a link at the bottom right of their website. However this regulator historically has been non-responsive/non-effective when it's come to player complaints. I would encourage you to submit a complaint to them anyway on the off-chance you receive a response.

Thanks,

ThePOGG

Nzsaico
Feb 01, 2018

I have received an Email from gametechgroup advising they will investigate my claim

ThePOGG
Feb 02, 2018

Hi Nzsaico,

That's some good news at least - we have not received any response from the operator so far.

ThePOGG

ThePOGG
Mar 02, 2018

Hi Nzsaico,

Unfortunately we've received no response from Ramses Gold to this issue despite having contacted them multiple times. At this stage I have no reasonable expectations of this position changing in the near future. Unfortunately that means there's nothing further we can do to help you.

Sorry we couldn't be of more help!

ThePOGG

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