Ramses Gold - Not accepting withdrawal
Found for the Player - Despite our repeated efforts to communicate with the Ramses Gold team about this issue we received no response what-so-ever.
Read our Ramses Gold Casino Review.
My deposit was declined due to "irregular bettting." I emailed for evidence but no one responded. I tried several times to contact live chat support and was eventually advised I bet over 30% of my deposit.I looked in my game history and the largest bet was €12.50 and my deposit was €50 so I don't think I went against the terms and conditions. I then read the terms and conditions complaints procedure and saw I could make a complaint to live chat so attempted to do so but was spoken to very rudely by the person and then had the chat terminated. I then requested to make a complaint on 3 occasions to the support email address with no reply. As a final effort I emailed the curaco e-gaming address specified in terms and conditions twice, still with no answer. The deposit was requested on January 7th.
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