Reeltastic - Withdrawal declined
Found for the Casino - This player has breached bonus terms and conditions by playing the excluded table game roulette. As such there is nothing we can do to help them.
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I recently joined reeltastic casino. I deposited €100 x 3. I was unaware of receiving any bonus as on the deposit screen it ask you for a bonus code. I started playing roulette. On my third deposit I won 1050 approx. When I tried to withdraw it said I had not meet the wagering requirements. So I contact support and was told I had to meet wagering requirements or nulfiy my winnings. So I said Id meet the wagering requirements. I played slots because this is the quickest way to meet them. I went down to €268 but the wagering requirements were meet. So I went back on roulette. I ended up winning €762 which I withdrew. I was asked to send account verification which I did and it was accepted.
I then received an email 2 days later saying my withdrawal was declined because irregular play. I really think I have been unfairly treated with regards to this. I have contact 24/7 support but find them to be un-helpful. I really hope this matter can be resolved as in my view I have done nothing wrong.
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