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Reeltastic - Withdrawal declined

Ruling

Found for the Casino - This player has breached bonus terms and conditions by playing the excluded table game roulette. As such there is nothing we can do to help them.

Read our Reeltastic.

Player's Complaint

Hi

I recently joined reeltastic casino. I deposited €100 x 3. I was unaware of receiving any bonus as on the deposit screen it ask you for a bonus code. I started playing roulette. On my third deposit I won 1050 approx. When I tried to withdraw it said I had not meet the wagering requirements. So I contact support and was told I had to meet wagering requirements or nulfiy my winnings. So I said Id meet the wagering requirements. I played slots because this is the quickest way to meet them. I went down to €268 but the wagering requirements were meet. So I went back on roulette. I ended up winning €762 which I withdrew. I was asked to send account verification which I did and it was accepted.

I then received an email 2 days later saying my withdrawal was declined because irregular play. I really think I have been unfairly treated with regards to this. I have contact 24/7 support but find them to be un-helpful. I really hope this matter can be resolved as in my view I have done nothing wrong.

Regards [EDIT]

Read the casino review

1 Responses

ThePOGG
October 8, 2018

Hi Doki82 - welcome to ThePOGG.com!

Unfortunately there's not going to be anything we can do to help you in this instance.

Firstly, you made 3 deposits of €100. That means you would have had a starting balance of €300 on your first deposit, €150 on your second deposit and €200 on your third deposit. It is very unlikely that you did not notice anomalies in your balance of this size and frequency while playing. In fact, over the 3 deposits you would have had over twice the €300 you deposited.

That being the case, by playing while you have a bonus in your account you have 'accepted' the bonus.

Bonus terms at Reeltastic with regard to this issue are as follows:

"Bonus funds are valid for all slots (and scratch cards) by Play'n GO, Playson, Booming, Booongo, Felix, Betsoft, Wazdan, Evoplay, MrSlotty, Fugaso, GS. The casino reserves the right to remove winnings and withhold withdrawals if a player has placed bets on games other than Slots and Scratch cards while the player has active wagering requirements."

As such if you've played roulette then you've breached this term and the operator are within their rights to void winnings.

Sorry we could not be of further help!

ThePOGG

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Doki82 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 8, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.