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Rembrandt – Account verfication and withdraw


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Rembrandt Casino Review.

Player's Complaint

On 26-12-2019 i have send all my documents for account verfication still nothing is solved. I have send an withdraw of 5000 euro but nothing is send yet to my bank. Nothing is solved!! I have send them everthing that they asked me fore but nothing is done with this. I did not use any bonus or somthing just won my money fairly! Please help me to get my money from them. I dont trust them i have send them a lot of emails nothing is solved yet.

Read the casino review

4 Responses

Jan 07, 2020

Hi kanaleneiland2020 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 17th of January let us know and I'll contact the operator on your behalf.



Jan 17, 2020

Hi kanaleneiland2020,

Are you still experiencing problems?



Jan 24, 2020

Hi kanaleneiland2020,

I'm following-up on the above?



Jan 31, 2020

Hi kanaleneiland2020,

If we haven't heard from you by Friday the 7th of February I'll assume you no longer need our assistance and close this complaint.



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kanaleneiland2020 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rembrandt
  • Curacao eGaming
  • Condor Malta Ltd

January 4, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.