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Rembrandt Casino – non-verification & non-payment

Ruling

Resolved - Rembrandt Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Rembrandt Casino Review.

Player's Complaint

Hello,

i tried to withdrawal a part of my fundings on the 24-06-2021 (i have 660,99€ on the casino but just tried to withdrawal 245,99€). Since this date i didnt get verified or get the money. They say always that they have to check my documents. But nothing happens.

Thank you for help

King regards

Read the casino review

5 Responses

User icon
thepogg
August 3, 2021

Hi dersla3r88 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
September 5, 2021

Hi dersla3r88,

Unfortunately this operator has been non-responsive to our repeated contacts regarding this issue.

All we can suggest at this is that you contact the operator's ADR IBAS.

Sorry we could not be of more help!

ThePOGG

User icon
thepogg
September 8, 2021

Hi dersla3r88,

Our understanding is that this matter has been resolved and that you have been paid. Can you confirm receipt of your funds?

Thanks,

ThePOGG

User icon
thepogg
September 18, 2021

Hi dersla3r88,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 25, 2021

Hi dersla3r88,

If we haven't heard from you by Friday the 8th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

dersla3r88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rembrandt
  • Curacao
  • Condor Malta Ltd

August 2, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.