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Rembrandt - Unlawful admitting players


Found for the Player - While Rembrandt Casino did include a restriction on Dutch players in their terms, their website was freely available to Dutch IPs and their registration form allowed Dutch addresses.

Read our Rembrandt Casino Review.

Player's Complaint

Despite their own terms and conditions, no responsibility taken to prevent me, as Dutch citizen, from registering, depositing and playing on their website. That is unlawful.

Read the casino review

6 Responses

User icon
April 10, 2021

Hi pepijnvbf - welcome to!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

Sorry we cannot be of further help.


User icon
April 12, 2021

In this case I do not agree. Rembrandt Casino is stating in their own T&C that players from Netherlands are prohibited to play on their website. When registering all details are asked for (i.e. country of residence, address etc) already at that moment the system should have blocked or should have made it unable to continue let alone DEPOSIT € 2150,- by using the offered paying method IDEAL which is typically and only for Dutch consumers! They breach own T&C and that alone makes this unlawful and that has nothing to do about lack of license.

Kind regards,

User icon
April 12, 2021


3.7 Eligibility

The processing and opening of an Account is only granted to full-aged individuals of at least eighteen (18) years of age and is prohibited to residents of the USA as well as residents of any other country wherein laws prohibit said accounts. We don't allow processing and opening of an account for individuals who are either politically exposed persons (PEPs) themselves and / or PEPs family members or close business associates. For the avoidance of doubt, a PEP is an individual who has been entrusted with a prominent public function in any jurisdiction. It is the Player’s responsibility to know whether the processing and opening of an Account is allowed within their jurisdiction. You are aware that the right to access and use the Internet Site or Services and any products there offered, may be considered illegal in certain countries. You are solely responsible in determining whether Your accessing and using our Internet Site is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside or make use of the Services. Moreover, You declare that You are not a resident of the Afghanistan, Aland Islands, Algeria, American Samoa, Andorra, Antartica, Aruba, Australia, Bahamas, Bahrain, Bhutan, British Virgin Islands, British Indian Ocean Territory, Bulgaria, Cambodia, Cape Verde, Costa Rica, Cote d'Ivoire, Cuba, Estonia, El Salvador, Ethiopia, Faroe Islands, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Greece, Grenada, Guam, Guernsey, Holy See (Vatican City State), Honduras, Hong Kong, Iran, Iraq, Isle of Man, Israel, Jersey, Jordan, Kahnawake, Kazakhstan, Kenya, Kyrgyzstan, Kuwait, Lesotho, Liechtenstein, Lithuania, Maldives, Mali, Malta, Marshall Islands, Mauritania, Monaco, Mongolia, Mozambique, Myanmar, Namibia, Netherlands, Antilles, Nicaragua, NL, Norfolk Island, North Mariana Islands, Palau, Palestinian Territory, Panama, Philippines, Portugal, Puerto Rico, Qatar, Reunion, Rwanda, Saint Helena, Saint Lucia, Samoa, Saudi Arabia, Seychelles, Slovakia, Spain, Sri Lanka, Suriname, Syria, Swaziland, Sweden, Tanzania, Trinidad and Tobago, Turkmenistan, Turkey, Turks and Caicos Islands, UK, and United States including any dependencies, military bases and territories thereof, Virgin Islands and Zimbabwe.

User icon
May 22, 2021

Hi Pepijnvbf,

Having reviewed the Rembrandt Casino registration process I can indeed confirm that they are not restricting Dutch IP addresses and their registration form actively allows players to select 'Netherlands' as an address option. These factors do change my initially provided conclusion about this claim.

Subsequently I have contacted the operator who were initially responsive. However, once information had been provided about the nature of this complaint, the operator stopped responding.

We consider your claim valid, however at this juncture it seems reasonable to concluded that there is nothing further that we could do to uphold your claim. All I can suggest is that you contact the operator's ADR IBAS. Alternatively, if you wished to consider legal action our understanding is that offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.


User icon
June 1, 2021

Thanks for this, I have now forwarded the issue to IBAS. Well see what happens next. Cheers!

User icon
June 4, 2021


Wanted to give you guys an update.

IBAS rejected my claim as they say placed bets are played and therefor they do not act and intervene.

I have now forwarded the case to

Well see and wait.

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Pepijnvbf consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rembrandt
  • Curacao eGaming
  • Condor Malta Ltd

April 10, 2021

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