Retro Casino - max bet
Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.
Read our Retro Casino Review.
Yesterday i deposited €20 into my account and won just shy of €3,000. I chose to withdraw €2,500 and went through the whole verification process and was told 45 minutes after sending them my verification documents that my withdrawal had been denied and the withdrawal amount had been removed from my account because I apparently was in breach of their play terms and condition that spin value cannot be 30% of more than the deposit amount (have honestly not heard of this in my life)
I emailed the department back that had emailed me informing me the withdrawal had been denied however still haven't received a response from them and when I spoke to a guy through the online chat named [EDIT] his response was "look on the bright side at least your deposit amount has been put back into your account" not quite the €2,500 I had withdrawn.
I am now having to wait for the support to team to respond however at this point I highly doubt they will.
Absolutely awful company AVOID AT ALL COSTS!!!
the casino review
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