Retro Casino - Non payment of winnings

Hi fedup202175 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Slottica do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Specifically what reasons did the operator give for non-payment?

Thanks,

ThePOGG

Hi they said reason martingale? I looked this up and it means doubleing a bet after each loss hopping eventually it wins? I was playing on euro roulette game in slots and i only ever bet on numbers 0 and 26. If i get a number i press the x2 button to double my bet in the hope it comes in two times on run then if it looses i revert back to the original lower bet on both numbers. Also they said i used bonus features wrong whilst playing on fruit machine game which was giving alot of features that day unlike the 2500€ occassions during the few weeks before.. i simply played on the slots which played well this occassion

Hi this casino have contacted me now offering a 500€ payment as good will gesture suggesting it was not martingale now it was for betting above 30% of the deposit made on susiquent bets which i didnt know was in the t&c's, anyway sumone rang me and said i had to sign a agreement to get the funds then he would sort for me however now i cannot get any emails to this company as they keep being rejected and mail failed message back to me.. i phoned the number he called me on and it goes dead and also on phone checkup it is classed as dangerous number and linked to all kind of scams including tax fraud.. what should i do now? I have all screen shots, emails and evidence relating to what happened from the beginning

Hi timpersb1,

Please email all communications you have had with the operator about this matter to [email protected].

Did you receive a deposit bonus?

Thanks,

ThePOGG

Hi timpersb1,

I'm following-up on the above?

Thanks,

ThePOGG

Hi timpersb1,

If we haven't heard from you by Friday the 4th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG