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Rich - Verification process taking long

Ruling

Resolved - Both Rich Casino and the submitting complainant have confirmed that this issue has been resolved and that they player has been paid.

Read our Rich Casino Review.

Player's Complaint

I made a withdrawal of R10000 at rich casino on the 2nd of October and my withdrawal was reversed due to verification process I asked them if there was anything required on my end I was told just to wait until the verification ends of which it could take up to 10 days I really don't understand why the verification is taking this long and what exactly is being verified I met their wagering and everything as I was waiting for my payment to be approved it was all reversed back to the casino and I try to ask if my payment would be approved this week and I was told it will be reversed again until the verification process is completed what is the delaying on verifying my withdrawal

Read the casino review

5 Responses

User icon
ThePOGG
November 14, 2019

Hi khethy - welcome to ThePOGG.com!

You need to complete the stated period before seeking a 3rd party to intervene in your issue. Once this time has passed let us know if you are still experiencing issues.

Thanks,

ThePOGG

User icon
khethy
November 21, 2019

It's been more than 10 days since I've been waiting for my payout from rich casino they keep on telling me to check on the following week according to their terms and conditions verification process takes up to 7days I have submitted all my documents on my first withdrawal that was paid out shot as well and given excuse why I didn't receive the full payout why given the platform to play if they not willing to honour withdrawals please help me this is really taking forever

User icon
ThePOGG
December 3, 2019

Hi khethy,

I've spoken to Rich Casino regarding this issue. Can you please check your account and confirm whether you have received your withdrawal?

Thanks,

ThePOGG

User icon
khethy
December 3, 2019

Hey yes I received my payment thank you although my account ended up being closed by the management.

User icon
ThePOGG
December 6, 2019

Hi khethy,

That's great to hear - thanks for letting us know!

ThePOGG

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Agreement

khethy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rich
  • Curacao eGaming
  • Fifth Street

November 14, 2019

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