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Riviera Play – Numerous attempts to self exclude

Ruling

Found for the Player - Despite our repeated efforts to contract Riviera Play to discuss this issue we have received no response whatsoever from the operator.

Read our Riviera Play Casino Review.

Player's Complaint

I have self excluded from this site at least 20 times. They keep removing the restriction without my request. They also send emails saying they have added free funds so then I ask for the site to be unlocked which they do instantly. I am trying my hardest to not gamble but they just ignore my self exclusion requests constantly. It is ruining my life. I have deposited probably 10,000 on there without ever withdrawing. A time I did try to withdraw bitcoin was the only option which I didnt use to deposit so it seems impossible to actually withdraw any funds at all

Read the casino review

2 Responses

ThePOGG
Dec 28, 2019

Hi lovelly1984 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Riviera Play do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Finally, you may benefit from our free Responsible Gambling app BetBlocker that can allow you to restrict your device from accessing over 6.9k gambling websites including Riviera Play.

Thanks,

ThePOGG

ThePOGG
Jan 24, 2020

Hi lovelly1984,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

lovelly1984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Riviera Play
  • Curacao eGaming

December 27, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.