Rizk – Allowed to gamble even if self excluded with sister casino
Found for the Casino - The player never actually requested a Self-Exclusion. An error was made that the initial closure was processed as one.
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Hello ThePogg and thank you for this service!
I have had a gambling problem for a while and closed and self excluded myself from several casinos. I usually stick to two independent casinos but I had to close them as well. Am not too familiar with these sister casinos and which ones are under the same umbrella.
I made an account with Rizk, in a trance like state I made deposit after deposit in a couple of hours and lost all of it. I then had a live chat and she closed my account permanently and sent me a link of their sister casinos and several of them looked familiar since I had several account that I closed. I told them that in a chat and they said I closed without reason not mentioning a gambling problem so it doesn't count. So I chatted with Instacasino which is another of their sister casinos and they said I self excluded more than a year ago due to a gambling problem.
I want my deposits back from Rizk because I don't think I should have been able to open an account and deposit several times considering I am self excluded from their group. Morally I don't think they should keep the money because of this and MGA which they are licenced to advocate responsible gambling. I have evidence if needed. Thank you.
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