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Rolla – No payment no communication

Ruling

Resolved - Rolla Casino have confirmed that they have resolved this issue and the player has confirmed that they have now received their funds.

Read our Rolla Casino Review.

Player's Complaint

I deposited £1200 into Rolla on April 1st 2019 and gambled it up to £3600. I withdrew the same day but still have not received the money. I have had a previous.withdraw from them so all verification is complete. But still they haven’t sent this money. When I speak in their chat they just say they will pass it on and nothing ever happens and no one ever contacts.

Read the casino review

5 Responses

ThePOGG
May 20, 2019

Hi beastieboy - welcome back!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
May 24, 2019

Hi beastieboy,

I've spoken to Rolla Casino and they inform me that their account review has been concluded and your payment has now been approved.

We'd appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

ThePOGG
May 31, 2019

Hi beastieboy,

Have you received your funds?

Thanks,

ThePOGG

BeastieBoy
May 31, 2019

Hi

Yes, sorry for not responding to this without being prompted. They have since paid the money. Strange, no matter what I did I couldn't get the money. A quick response from thePogg and they are paying up with no correspondence. Thank you very much for stepping in here.

ThePOGG
Jun 03, 2019

Hi BeastieBoy,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

beastieboy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Rolla
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • MT SecureTrade Limited

May 20, 2019