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Roo Casino - Formal Complaint

Ruling

Found for the Player - Despite our repeated efforts to contact Roo Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Roo Casino Review.

Player's Complaint

Dear, along with saying hello, my reason for contact is to comment and report the events that I will detail below.

First of all I introduce myself ... My name is [EDIT] I live in Chile and I am Chilean. I am currently 22 years old.

my complaint and requirements are directed to the next casino which you currently license.

Roobet.com is a brand name of Raw Entertainment B.V , Reg No 157205, having its registered address at Fransche Bloemweg 4, Curacao, licensed to conduct online gaming operations by the Government of Curacao under license 8048/JAZ. Raw Entertainment Limited, Reg No HE421735, having its registered address at Voukourestiou, 25, Neptune House, 1st Floor, Flat/Office11, Zakaki,3045, Limassol, Cyprus is a wholly owned subsidiary of Raw Entertainment BV Raw Entertainment Limited acts as a paying and operational agent on behalf of Raw Entertainment BV 18 to play.

My access data are the following: Username: [EDIT] registered and linked email: [EDIT[

I describe the problem I have with this casino which does not want to respond for the total deposits made to their accounts linked to my personal account and that they provided on their respective platform.

The addresses provided by them for deposits in LTC is the following:

[EDIT]

and for deposits in ETH is the following:

[EDIT]

I attach an image where the wallets are indicated on the roobet page.

the problem is that they NEVER credited the funds I sent to their addresses. I spoke directly to them, commenting on the issue ... in which they recognized the error and started crediting me with some of the transactions. But the moment I started withdrawing my money ... they stopped and therefore stopped verifying and approving my transactions. I also enclose the amounts that they credited me. I need a solution to this and the full refund of my cryptocurrency funds, since as I mentioned before they were never properly credited to my Roobet.com account.

Notably, they don't reply to my emails and they blocked me from their live support.

I leave my addresses for the corresponding return.

For ETH it is:

[EDIT]

and for LTC it is:

[EDIT]

the amounts requested are the following:

43.728031 ETH

54.5152471 LTC

which are the total amounts which they received from me.

I will proceed to finalize this email attaching all the documentation and awaiting your prompt response to my complaint. I hope I can solve this as soon as possible. Thank you very much in advance and willing to give all the necessary background to solve this.

Best wishes,

Read the casino review

2 Responses

User icon
thepogg
July 7, 2021

Hi TikiTiki - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

Unfortunately you’ve chosen to play with an operator who historically has refused to cooperate with this service. While we will try to contact the operator on your behalf, it is a near certainty that they will refuse to discuss this complaint.

Thanks,

ThePOGG

User icon
thepogg
August 8, 2021

Hi TikiTiki,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

TikiTiki consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Roo

July 5, 2021

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