unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site



Resolved - The player has confirmed that they've managed to resolve their issue with Royal Ace Casino without our intervention.

Read our Royal Ace Casino Review.

Player's Complaint

I have been asked for the same form over and over again. I have now sent the form and the other documents to documents department over ten times. Each time the send a form email, but they still ask for the same submitted items. Customer service never answers the phone and the live chat just keeps asking for the same forms. All I want is for them to acknowledge that they now have everything. They had all this information two years ago, one year ago and now 10 times this year. I feel that they do this in case you win big they can deny the win saying you never submitted the items. Please help straighten this out. [EDIT]

Read the casino review

3 Responses

Mar 28, 2019

Hi mamamialv - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that is both negatively listed with this service and routinely non-responsive to complaints posted here. While I will try to discuss this issue with the operator for you, the chances of a successful mediation are low.

I also need you to clarify - you state that there's no money being contested? You would only be asked for an authorisation form at the point of withdrawal. Do you have a withdrawal pending?



Apr 05, 2019

Hi mamamialv,

I'm following-up on the above?



Apr 08, 2019

This player has confirmed that this issue has been resolved.



Leave a Reply

You must be logged in to post a comment.


mamamialv consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Ace

March 28, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.