Royal Panda - Account closed unilaterally and seized balance
Found for the Casino - Royal Panda casino have provided evidence demonstrating that this player has submitted doctored identification.
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Hope you are well.
My name is [EDIT] a user of Royal Panda betting site (www.royalpanda.com/united-kingdom) (user: [EDIT]). I have a current balance of £1720 that Royal Panda doesn’t want to pay.
I have been informed that my account has been permanently closed because apparently Royal Panda hasn’t been able to confirm my address. (I sent 2 different documents as proof of address and they didn’t accept any of them). After that they decided to permanently close my account and seize my balance.
I gave them a call 3 times but the customer service representative just said that they can do nothing. They informed me that i should send an email to their support line ([email protected]) but i sent 4 emails already and got no answer from them at all.
I would appreciate you taking action and get involved here since one of the functions of this commission is to control that this kind of platforms apply their terms and conditions in a fairly/correct way.
Please escalate it as appropriate.
Looking forward to hearing from you.
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