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Royal Slots - withholding £8,050

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Royal Slots Casino Review.

Player's Complaint

Deposited £9,999 in total, withdrew £50 successfully, then tried to withdraw £8,050 and was asked to verify. Have sent proof of ID, address, bank card, unredacted bank statements, PayPal statements, source of wealth form, proof of sale and clarification over transactions yet just keep getting "account is under review". It's been over 3 weeks now and I've read plenty of other customers have had the same issue going on longer.

Read the casino review

5 Responses

User icon
thepogg
December 14, 2021

Hi Brockstaa - welcome to ThePOGG.com!

How much play did you engage between depositing £9999 and trying to withdraw £8050?

Thanks,

ThePOGG

User icon
Brockstaa
December 14, 2021

Hi, thanks for your prompt response :)

I played a fair bit (only blackjack). I was down just under £7k when I made a £2.2k deposit and got that to £8,050 which I tried to withdraw. I then deposited another £885 which I lost (totalling £9,999 deposits). It wasn't just depositing, losing a bit then trying to withdraw the rest as I can see that could look suspicious.

It's also worth noting as I forgot to mention previously that they declined my withdrawals yesterday and the money was returned to my account. My account is blocked from withdrawing at the moment too. They've had my latest set of documents (PayPal statement) for over a week with no response. I didn't even deposit with PayPal which makes it more weird but I've given them everything they've asked for and I just get fobbed off with "constantly under review".

Thanks for any help you can provide.

User icon
Brockstaa
December 14, 2021

Just checked my account - £96,000 was staked.

User icon
Brockstaa
December 17, 2021

Been paid after 4 weeks. What a joke of a site.

User icon
thepogg
December 17, 2021

Hi Brockstaa,

Thanks for letting us know - it is appreciated.

ThePOGG

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Agreement

Brockstaa consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Royal Slots
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • One Click Ltd

December 14, 2021

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