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Ruby Fortune – Confiscated 13,800.00 after telling me it was being realised

Ruling

Found for the Player - Ruby Fortune Casino have been clear that they will not discuss this or any other issue with our complaint management service.

Read our Ruby Fortune Casino Review.

Player's Complaint

I made a few deposits using e check as i have used that method before and had no issues.I won 6,200 and the next day another 7,000 i made my withdrawl. The next day i spoke with support and they congradulated me on my wins and said it would take anywear from 24 to 48 hours to processes and i should see it in my account .Two days later i speak with support again and they tell me everything is still ok i get them to let me put some back into play.I waite a few days later snd still nothing i contact them again .They say that apparently i have money owing to echecks that there was still no issues that they took the money off the top of my wins to clear up everything and that is why it was taking longer then normal .I then put another five hundred into play lost it so i contacted support to ask them to reverse another five hundred. That is when im told that i have no funds avabile that the withdrawl still pending has been forfeited but could not tell me why. they said they would contact me did not receive any response i contact support again this time they tell me that they cant find my pending cash out. After speaking with them for 45 minutes they find it.the support was very confused on what was happning asked me to hold while they made a call to operations when they finnaly returend she said she was unsure of the reason that she was only doing her job and telling me what they told her to say .she told me that 13,800 has been confiscated and that she was sorry that i was experiencing with thr casino. I asked to speak to someone else and then put on hold again for another twenty minutes .support finnaly came back and told me they think its due to echeck and the funds i went immediately to my on line banking to make sure it was not on my end of things. It was all good on my end everything went threw i contacted support again and told them i can provide any documents thats needed i was then told. That there dissision was final and that they were sorry i want what i rightfully won from them now i go on to my account and it says withdrawl successful but nothing in my account My total win for withdrawl was 13,800 i would like this resolved if possable or pointed in the direction i need to be to file a complante .hope you can help

Read the casino review

2 Responses

ThePOGG
May 07, 2019

Hi gord88 - welcome to ThePOGG.com!

Unfortunately the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service. While we will try to contact the operator on your behalf at the appropriate junctures, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
May 10, 2019

Hi gord88,

I've spoken to Ruby Fortune and they've been clear that they will not discuss this issue with our service.

All I can suggest at this stage is that you contact the operator's Canadian regulator the Kahnawake Gaming Commission.

Sorry we could not be of more help!

ThePOGG

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Agreement

gord88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ruby Fortune
  • Malta Gaming Authority
  • Bayton Limited

May 5, 2019