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Ruby Slots – removed funds

Ruling

Found for the Casino - This player appears to have claimed a No Deposit Bonus and as such there is a maximum win cap that has been appropriately applied.

Read our Ruby Slots Casino Review.

Player's Complaint

I deposited $30.00 and redeemed a bonus chip, and began playing i was down to less than $10.00 when i hit 4 deuces playing wild deuces which was $250.00 payout, and a couple of royal flushes with a wild card. my balance was at $360.00 dollars i believe so i requested a $200.00 withdrawal and played some more and then requested a $100.00 withdrawal. after posit 3 days of my address not being identified the denied my request saying i mixed money so they were keeping my winnings. I didn't mix the money they did i have no control which account they put the bonus or a deposit. After contacting support they said that was the rules and offered me a $100.00 free chip to try and win again but if i did i could only withdrawal $100..00 max

Read the casino review

5 Responses

ThePOGG
Sep 17, 2018

Hi coachjw - welcome to ThePOGG.com!

Before we go any further - was it a no deposit bonus you claimed?

Thanks,

ThePOGG

coachjw
Sep 17, 2018

iT WAS A BONUS CHIP, AND IT WAS RIGHT AFTER I DEPOSITED $30.00 WHY DOES THAT GIVE THEM THE RIGHT TO CONFISCATE ALL MY MONEY IN THE ACCOUNT THAT I WON. IF I CANT WITHDRAWAL IT SHOULDNT IT STILL BE IN MY ACCOUNT

ThePOGG
Sep 19, 2018

Hi coachjw,

Can you please answer the question - was it a No Deposit Bonus chip or did the bonus chip require a deposit?

Also, please refrain from typing in all caps. It's entirely unnecessary and unpleasant on the eye.

Thanks,

ThePOGG

ThePOGG
Sep 26, 2018

Hi coachjw,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Oct 04, 2018

Hi coachjw,

If we haven't heard from you by Friday the 12th of October I'll assume you no longer want our assistance with this issue and close your complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.