Ruby Slots – removed funds

Ruling

Found for the Casino - This player appears to have claimed a No Deposit Bonus and as such there is a maximum win cap that has been appropriately applied.

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Player's Complaint

I deposited $30.00 and redeemed a bonus chip, and began playing i was down to less than $10.00 when i hit 4 deuces playing wild deuces which was $250.00 payout, and a couple of royal flushes with a wild card. my balance was at $360.00 dollars i believe so i requested a $200.00 withdrawal and played some more and then requested a $100.00 withdrawal. after posit 3 days of my address not being identified the denied my request saying i mixed money so they were keeping my winnings. I didn't mix the money they did i have no control which account they put the bonus or a deposit. After contacting support they said that was the rules and offered me a $100.00 free chip to try and win again but if i did i could only withdrawal $100..00 max

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