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Silveredge Casino - Withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Silveredge Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Silveredge Casino Review.

Player's Complaint

Silveredge casino. Complaint in in regards to transaction ID is 7334 for the pending withdrawal of $999.00. It has been pending for over 5 weeks. I was told a few days ago to keep an eye on my bitcoin address as I will be paid soon. Now im being told the exact opposite. I'm being told there is only room for 15 withdrawals per payout day and 2 or 3 are put aside and mine keeps being the 2 or 3 not being paid out. Please help me get paid. I have $6,300 more from the same win awaiting withdrawal also.I've been told to keep an eye out for an email as well as on my bitcoun wallet for my pending withdrawal. However. Im now being told by other associates the withdrawal is still in review. My account balance is in good standing. I follow all rules and playthrough. My withdrawal has been in the pending stage for over a month. The total amount i won and want withdrawaled is $7,300.Please help resolve the issue. Kind regards,

Read the casino review

2 Responses

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ThePOGG
December 20, 2020

Hi flavoreal - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi flavoreal,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Flavoreal consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Silveredge Casino
  • Curacao eGaming
  • Total Software Solutions SLR

December 20, 2020

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