English in United States
Declined - We have already reviewed this issue for this player. Resubmitting it does not change our position on this matter.
I have recently been trying to reopen my account at Sky City Casino. This was automatically excluded upon opening years ago due to sharing a license with another casino that had an exclusion placed on it. That casino is now closed and no longer exists, this they no longer share a licence. I did not request an exclusion at Sky City Casino, and I find having being refused access to my account based on the actions of a casino that no longer exists unfair. I simply would like to reopen my account and play there as they are my local casino and the only one that's New Zealand owned.
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Sky City Casino - Unfair application of exclusion
Posted by Avernite
May 8, 2023
Avernite consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 8, 2023
Please see our previous response to this matter - https://thepogg.com/complaint/sky-city-casino-exclusion-complaint/.
Our position on this issue has not changed.
Sorry we cannot be of further help,