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Slot Hunter - Bonus money

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our Slot Hunter Casino Review.

Player's Complaint

I received a bonus at slothunter.com and won money. Then I exceeded the maximum bet without further notice and won more money and actually wagered the bonus. Then I tried to make a withdrawal. That didn't work and all my money is gone. I would like the money I won in the amount of around 400 euros back. I will also inform a lawyer about this. I've played like this several times and there have never been any consequences. Only when I win money is everything removed without any indication that it's wrong.

Read the casino review

1 Responses

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thepogg
June 16, 2022

Hi niclassvw - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Sadly there is nothing we can do to assist you in this instance. Where you accept a bonus you are agreeing to abide by the terms and conditions associated with that bonus. Where you fail to do so, you violate the bonus term and void the bonus contract. That being the case the operator is then within their rights to reset both parties to pre-contract conditions.

Sorry we could not be of further help.

ThePOGG

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Agreement

niclassvw consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 16, 2022

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