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Slot Hunter - confiscated 84136.50 RUB

Ruling

Found for the Casino - Slot Hunter Casino have provided sufficient evidence to demonstrate that this has breached terms of use in a non-redeemable fashion.

Read our Slot Hunter Casino Review.

Player's Complaint

It's simple, I won 88,000 rubles, passed full verification of my account, and the payment means registered in my name.However Slot Hunter casino confiscated my winnings claiming the following: "Dear Player,

We inform you that we have discovered that you used a third-party payment system, which is a violation of the Casino's rules. You have the right to use only your own payment systems registered in your name. In connection with the violation of the rules, the amount of -84136.50 rubles was confiscated.

With best wishes,

I am ready to provide notarized documents confirming that I am the owner of the QIWI account from which the Deposit was made.

Read the casino review

3 Responses

User icon
ThePOGG
October 6, 2020

Hi rusla - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
rusla
October 6, 2020

thank you, I understand everything about the above, if you need legally certified documents confirming my ownership of the QIWI payment method from which I made a Deposit, then I am ready to provide them to you as soon as possible.

User icon
ThePOGG
October 22, 2020

Slot Hunter have provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

rusla consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 5, 2020

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