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Slot Hunter - Deception/fraud


Resolved - Both the submitting complainant and Slot Hunter Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slot Hunter Casino Review.

Player's Complaint

I had set a self exclude, i got an email on 31-8 that it was over so i can play again! Iwas losing and kept depositing till €2500 and then i won alot!! I contacted customor service to verify my account and they were helpfull. After when i tried to cash out they said my account is closed due to have a duplicate account and all my winnings are confiscated. BUT

Fun fact is : They never warned me about duplicate account, the accoubt already exists for a year and they always let me deposit (i never won) now the fact that i [EDIT]… And they cant proof I have a duplicate account?

I want my won money!!!

Read the casino review

4 Responses

User icon
November 13, 2021

Hi gonz1996 - welcome to

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you,

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 13k gambling operator websites for between 24 hours and 5 years.


User icon
November 27, 2021

Hi gonz1996,

Our understanding is that your balance will be paid out shortly. We would appreciate you confirming when you receive your funds.

However, I do need to be clear that you have received this payout on a technicality. It is your responsibility to keep track of the accounts that you set-up and future claims of this nature are unlikely to receive a favourable ruling for you.



User icon
November 30, 2021

I got the money!!! Thank you so much for helping me out! you are the best :)

User icon
November 30, 2021

Hi gonz1996,

Thanks for letting us know - it is appreciated.


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gonz1996 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 12, 2021

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