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Slot Hunter - Denied access after 9000 winning

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Slot Hunter Casino Review.

Player's Complaint

I have won a total amount of 9000 euro at the slothunter casino and i have played with them for a couple weeks now and also got verified by them and received 2 payments before. After i won the total sum of 9000 which i have on paper in a document sent by slothunters costumer support, they blocked my access with the argument that i had an account in the past at another N1 interactive casino where i blocked my access to a long time ago, and now i planned to play again on a casino and picked slothunter, they have let me play for weeks i received earlier winnings there were no deposit problems or anything at all but just after my big winning of 9000 they block me out and use an argument that i closed another account time ago on another site which has nothing got to do with their site and my funds being won and play at slothunter because im clearly recovered from the past and decided to play with slothunter after a long time and Now they decided to discard all my winnings and only withdraw my deposits to me which is very unfair, i have the document of the gaming history but i cant add it in this complaint.

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6 Responses

User icon
ThePOGG
December 19, 2020

Hi vredestein - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
vredestein
December 23, 2020

I’ve sent additional information and documents trough the mail

User icon
vredestein
December 30, 2020

Is this case still ongoing?

User icon
ThePOGG
January 31, 2021

Hi vredestein,

Our understanding is that your balance will be paid shortly. We would appreciated it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
February 7, 2021

Hi vredestein,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
February 14, 2021

Hi vredestein,

If we haven't heard from you by Friday the 26th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

vredestein consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 19, 2020

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