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Slot Hunter - No Withdrawl after Veryfication

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Slot Hunter Casino Review.

Player's Complaint

They just decline every single time the withdrawl even after they told me i am veryfied and wins should be withdrawled

Read the casino review

3 Responses

User icon
thepogg
November 5, 2022

Hi uludaq - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

To put this matter into some context:

- You have made what would be considered a very large deposit.

- You are submitting a request for a very large withdrawal.

- You have submitted documents during the verification process that are non-standard in nature and appear to have had sections hand written, raising questions about their authenticity.

- You are resident in a jurisdiction that is currently subject to significant international sanctions.

Specifically what reason has the operator provided for declining your withdrawal?

Thanks,

ThePOGG

User icon
uludaq
November 7, 2022

problem solved thanks

User icon
thepogg
November 7, 2022

Hi uludaq,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

uludaq consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 4, 2022

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