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Slot Hunter - Unfair casino play

Ruling

Resolved - Both the submitting complainant and Slot Hunter Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slot Hunter Casino Review.

Player's Complaint

Hello there,

I would like to make a complaint about the unfair advantage on Slothunter.com casino.

Deposited a few time money there and went to buy bonus games €50 each on money train 2 .

Got my balance to around €950 and never used any bonus deposit code because of these things!

Than i logged in and bought another bonus game on money train 2 and won this huge amount.

Out of nowere €50 bonus money has been added to my account.

Because i was joining some kind of casino race which i did not join ever.

While buying bonus games isnt even disabled when u have bonus money active either thats asking for problems.

Betamo is also from N1 and bonus buy games get disasbled there whenever bonus is active.

On top of that in the term from slothunter they say REAL MONEY will be BET first!

So the spin i was playing should of been real money and not bonus money.

I wanted to make a withdraw than noticed the bonus money was active ??

So canceled the bonus and boom the winning balance was gone??

So why the money is never added to my account neither payed to me as real balance?

While terms say : real money always bet first?

Any email i send they dont reply to me.

Livechat says : wait we come back to you... ye right

HELP I FEEL ABUSED AS A PLAYER!

Read the casino review

7 Responses

User icon
ThePOGG
December 23, 2020

Hi daminoo - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Firstly - no regulator currently requires the maximum bet rule to be enforced automatically.

Secondly - whether you were playing with your deposited funds or bonus funds is irrelevant - you are subject to the bonus restrictions from the point where the bonus is placed into your account until the point where the bonus conditions have been met.

We will contact the operator to review how exactly you came to receive this bonus.

Thanks,

ThePOGG

User icon
daminoo
January 17, 2021

Hello why is it taking more than 4 weeks???

User icon
daminoo
February 10, 2021

Is thepogg part of N1??

Every case get replied to in a week or so and look this months!!

User icon
ThePOGG
March 7, 2021

Hi daminoo,

Our understanding is that your balance has been returned and that you are free to withdraw. Can you please check your account and confirm?

Thanks,

ThePOGG

User icon
ThePOGG
March 13, 2021

Hi bigboss8812,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
daminoo
March 15, 2021

Yes funds have been paid! Unexpected but thank you v much!

User icon
ThePOGG
March 21, 2021

Hi bigboss8812,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

daminoo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

December 23, 2020

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