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Slot Hunters - refuses to pay winnings

Ruling

Resolved - Both the submitting complainant and Slot Hunter Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Slot Hunter Casino Review.

Player's Complaint

Ok the 16th of april i deposited 35 euros at slothunter.com

After playing a few hours wanted to cashout my winnings with a total of 285 euro.

I went through all the verification steps but received a message that my bankaccount was a business account.

In the netherlands, when you are a small business owner you can have 1 account which can be private and business at the same time. I also explained that to them and it wasnt a problem as long as i sent bank statement.

After this conversation with support i later found out my account was terminated. I later received a email about a refund and that i had to deliver information.

When i ask about my winnings they tell me that this is an administrative decision and the do not want to answer any of my question. I am just dumbfounded that i am being scammed out of my winnings.

today on the 19th of april after several requests for information they suddenly claimed i used a bonus and was not eligible for my winning. I cancelled the bonus so that was a lie. i won some money with the bonus and after checking the eligibility terms i decided to cancel the bonus and my winning were deducted and i was left with the original amount i put in (35 euro)

After cancelling i played again and won 285 euros.

I want to be super clear because i saw online that they scam people by making up lies so they dont have to pay winnings.

For me a resolution would be:

-Receiving the amount i won and tried to cash out (285 euro).

I can ofcourse comply with any information requests they have but they dont communicate with me.

Read the casino review

8 Responses

User icon
thepogg
April 19, 2022

Hi mamaai - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Slot Hunter carry clear terms and conditions that you agreed to at point of registration, which are as follows:

"Casino does not accept third party payments. You must make deposits only from a bank account, bank cards visa/mastercard, payment systems skrill/neteller or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and original deposit returned to the owner of the payment account. The company is not responsible for the lost funds deposited from third party accounts."

Is the name on the bank account in question your own name, or the name of your business?

Thanks,

ThePOGG

User icon
mamaai
April 19, 2022

Hi, the account is in my name but aswell is a business account.

User icon
thepogg
April 20, 2022

Hi mamaai,

Please forward a bank statement, showing the account name, to [email protected].

Thanks,

ThePOGG

User icon
mamaai
April 21, 2022

I sent the statement. Thanks :)

User icon
thepogg
May 7, 2022

Hi mamaai,

Our understanding is that your withdrawal will be processed shortly. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
May 14, 2022

Hi mamaai,

Have you received your funds?

Thanks,

ThePOGG

User icon
mamaai
May 15, 2022

Yes i received the funds, thanks so much for your assistance in this matter. AMAZING PLATFORM!

User icon
thepogg
May 15, 2022

Hi mamaai,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

mamaai consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Hunter
  • Malta Gaming Authority
  • N1 Interactive Ltd

April 19, 2022

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