Slot Hunters - refuses to pay winnings
Resolved - Both the submitting complainant and Slot Hunter Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Slot Hunter Casino Review.
Ok the 16th of april i deposited 35 euros at slothunter.com
After playing a few hours wanted to cashout my winnings with a total of 285 euro.
I went through all the verification steps but received a message that my bankaccount was a business account.
In the netherlands, when you are a small business owner you can have 1 account which can be private and business at the same time. I also explained that to them and it wasnt a problem as long as i sent bank statement.
After this conversation with support i later found out my account was terminated. I later received a email about a refund and that i had to deliver information.
When i ask about my winnings they tell me that this is an administrative decision and the do not want to answer any of my question. I am just dumbfounded that i am being scammed out of my winnings.
today on the 19th of april after several requests for information they suddenly claimed i used a bonus and was not eligible for my winning. I cancelled the bonus so that was a lie. i won some money with the bonus and after checking the eligibility terms i decided to cancel the bonus and my winning were deducted and i was left with the original amount i put in (35 euro)
After cancelling i played again and won 285 euros.
I want to be super clear because i saw online that they scam people by making up lies so they dont have to pay winnings.
For me a resolution would be:
-Receiving the amount i won and tried to cash out (285 euro).
I can ofcourse comply with any information requests they have but they dont communicate with me.
the casino review
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Hi mamaai - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Slot Hunter carry clear terms and conditions that you agreed to at point of registration, which are as follows:
Is the name on the bank account in question your own name, or the name of your business?