Slot Madness – Extremely long withdrawal payment
Ruling
Unresolved - Slot Madness claim that this player has opened multiple accounts and as such is not entitled to this withdrawal, but have not provided any evidence to support this.
Read our Slot Madness Casino Review.
Player's Complaint
I had applied for a $2200 withdrawal December 8 2017. I sent in paperwork required all but one credit card, which I couldnt find. December 22 (?) 2017 I found the card and sent it with supplimental documentation. I have since then used the Live Chat option to follow up as well as resend the documentation no less than 5 times. Each time a pleasant enough person on the other end researches and says I am missing the credit card that I have sent back in December, ultimately they say to resend the information and give me a polite, non specific apology for the delay. I went a step further and again sent all the information in one email, last week and have received no acknowledgement or reply at all. It is so frustrating. So here I am almost 2 months from the completion of their requirements and have no idea where I stand and am angry that I trusted it was a legitimate site. I have spent far more than I am requesting ( I know, that is the point, for them to make money). I met all requirements and they have stated no dispute with my withdrawal, they just keep denying that I have met my burden of proof documentation, which I have and I have emails to prove. So here I am, reaching out to this site for help! Thank You for your consideration.
Sincerely,
[EDIT]
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9 Responses
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Hi Dustyruffles - welcome to ThePOGG.com!
Unfortunately you've chosen to play with a group that are well known for taking very long periods of time to pay withdrawals. I'll contact the operator and see what we can find out for you, but I would make clear at this point that it's highly unlikely that this issue will be solved quickly.
There was also a minor issue with your complaint submission and I need you to provide your full name, email address at the casino, username at the casino and country of residence?
Thanks,
ThePOGG