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Slot Planet - the money did not come

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Slots Planet Casino Review.

Player's Complaint

hi, yesterday 18.05.2021 I was told that the money will be paid into the Skrill account ([EDIT]). today i contacted them they told me that paid i didn't even think because the skrill transfer will come right away therefore i did a little test i asked what account which paid i was told ([EDIT]) brought not my account. mere that they have no money or they cheated if the matter is not handled 24H i should go to administration right

Read the casino review

0 Responses

waled99917
May 21, 2021

no need for them to be paid now. thanks though

thepogg
May 21, 2021

Hi waled99917 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 4th of June let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

waled99917
May 21, 2021

no need because the money is paid now. thanks anyway

waled99917
May 21, 2021

no need because the money is paid now. thanks anyway

thepogg
May 23, 2021

Hi waled99917,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

waled99917 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Planet
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Imperium Network Solutions Limited

May 19, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.