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Slot Wolf – doesnt pay

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Slot Wolf Casino Review.

Player's Complaint

I deposited 150€ and didnt play with any bonus. I won 400€, and wagered the deposit amount 3x like they told me. Then i send them my documents and tried to withdraw the money. This was about a week ago. Now they havent sent any email about my withdrawal, and they have closed my account. I asked them on the livechat about all of this and they said that they will pay me only my deposit back. I asked why they said that they dont tell me the reason.

Read the casino review

3 Responses

ThePOGG
Sep 25, 2020

Hi kasinohuijarit - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Before we go any further, why would you make a large deposit if you only intended to wager €450?

Thanks,

ThePOGG

ThePOGG
Oct 02, 2020

Hi kasinohuijjarit,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Oct 08, 2020

Hi kasinohuijjarit,

If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

kasinohuijjarit consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

September 22, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.