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SlotBoss - Bonus Revoked after withdrawral

Ruling

Found for the Casino - This player acknowledges that they've bet more than the maximum allowed bet with a bonus. As such the operator's within their rights to void play.

Read our SlotBoss Casino Review.

Player's Complaint

Deposited £50 few nights ago had a deposit bonus.

Ended up winning £1000 so withdrew the money then needed to verify my account sent off the relevant documents chatting on the chat 3 or 4 times a day checking if its been received and when they would verify it.

So everytime i spoke with someone they said yeah the funds will be withdraw as soon as I was verified which is fair.

So waited then this evening received an email saying during the period the bonus was active i breached the maximum bet size 293 by betting between £6-£30 the cash waz £1000.15 has been removed from your account the value of the cash deposits will remain on your account £50 but your bonus balances will be forfeited.

Can you look into this please.

Thanks,

[EDIT]

Read the casino review

3 Responses

ThePOGG
November 10, 2017

Hi Rhysj135 - welcome to ThePOGG.com!

Before we go any further, SlotBoss carry the following bonus term:

"Max bet £5 applies with bonus."

Have you placed bets larger than £5 while playing with this bonus?

Thanks,

ThePOGG

Rhysj135
November 10, 2017

Hi yes i did but it just lets you carry on and play it.

The fact they said it was going to be withdrawn several times then the day its due it gets rejected

ThePOGG
November 13, 2017

Hi Rhysj135,

In that case I'm afraid there's nothing we can do to help you.

All withdrawals are subject to security review to ensure compliance with terms and conditions before they are processed. The assurances that the withdrawal would be paid are dependent on compliance with terms. At the point you accepted this bonus you agreed to the terms and conditions associated with the bonus. If you've subsequently violated those terms the operator are entirely within their rights to void all associated play and reset both parties to pre-contract conditions.

Sorry we couldn't be of more help,

ThePOGG

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November 10, 2017

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