SlotBoss – Winnings held due to self exclusion terms
Found for the Player - Slotboss have refused to discuss this complaint with us. As such we can only base our ruling on the information the player provided.
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This complaint is regarding Slot Boss.
In June I thought I'd won over £5000 playing online with slot boss. I withdrew my money only to be told a number of days after that because they have record of me self excluding from a sister site Pink Casino in 2015 that all winnings were forfeited and my deposit would not be refunded.
When speaking to them I was told I had altered my details to bypass their system checks. This was not the case, I registered at my current address with my mobile number. The only thing which I done purely by accident was use my middle name of Alexander as my first name. My middle name can clearly be seen on the picture of my passport I sent to confirm identification along with proof of payment and address.
I have only ever sent proof of id this year so ultimately my substantial winnings have taken from an account where I proved my identity based on information from an account where ID was never provided
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