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SlotJar – Not Paying Me

Ruling

Found for the Casino - This player used a deposit method belonging to their employer and when asked to provide documentation for permission to use this deposit method they declined to do so. As such their deposit's been returned.

Read our SlotJar Casino Review.

Player's Complaint

I have been using SlotJar and playing using my Mobile. They had a convenient way to pay using Mobile. I have made around 10-11 deposits with them so far of which I normally lose the money. I won recently, £350.00 and decided to cash out at £300.00. When cashing out I noticed it states pending, so whilst in a pending state I researched online and notice they have very slow cash out times. Decided to send them my ID, rather than them taking their time to ask, then taking their time to digest it. I sent my utility bill, photo driving license, front and back of debit card for the withdraw account. I got an email from them today, 2 or 3 days after the request. They asked me to send me my mobile phone bill, which they have never asked before, until I want to withdraw something. My mobile is on a company account, and I am recharged any personal overspend each month, no problem really. However they have insisted that my director "hand write a letter, confirming they are happy for transactions to be made to SlotJar, an online gambling site" The problem is that I work for a company with over 500 staff, my director is based in New Zealand and I work in the UK. And I have to ask him to write a hand written letter confirming they are ok with gambling transactions which would be very awkward. It is absolutely none of their business to put demands on my director or even demands on me. I have confirmed my identity, they know exactly who I am , where I live. Why should I have to get a letter like that, when they have already taken deposit after deposit and had no issues. To me, this site was quick to take deposits, yet as soon as I request a win, they throw an unnecessary obstruction in the way. What makes it worse is their lack of responses, really slow emails and so on. I hope you can help mediate with this company. I have provided all ID that is required and noted in their terms and conditions. There is no reference to a mobile phone bill, and had I have known their process I certainly would not have deposited with them using a mobile, I would simply make a card payment.

Read the casino review

5 Responses

ThePOGG
Sep 21, 2016

Hi maddox2003 - welcome to ThePOGG.com!

Unfortunately, reading your complaint I can entirely understand why SlotJar require a letter from your employer authorising the transactions.

It highly unusual for a company to allow an employee to process gambling transactions via a company phone/card. SlotJar will be concerned that if they process the payment the deposits will be charged back as unauthorised by the account holder. As such there is no way that they will process a payment until such time as they have conformation from the account holder stating that they acknowledge and accept the deposit transactions.

My first suggestion would be to look to get a letter from your direct line manager, or the person responsible for authorising the use of the phone. This should be easier to manage than the company director and I would expect that it would meet the requirements for SlotJar.

If you want me to speak to the operator directly and confirm that would be acceptable I need you to provide us with the username and email address you use at SlotJar.

Thanks,

ThePOGG

ThePOGG
Sep 26, 2016

Hi maddox2003,

I've had a response from SlotJar over the weekend.

"In this case we need a proof that the phone number is allowed to be used on the account.We therefore require the Consent Letter, that must be written by an official of the company. The letter should state that the player is allowed to do transaction to SlotJar.com, signed and stamped. "

As you can see above, the letter does NOT need to be from the company director, simply from the staff member responsible for the phone contract.

Have you managed to get hold of this yet?

Thanks,

ThePOGG

ThePOGG
Oct 06, 2016

Hi maddox2003,

We received your 2nd complaint submission last night. This has been deleted. You already have an open complaint about this issue and this is the appropriate place to deal with your complaint.

I'm afraid that until you have obtained and submitted the information requested above there's not going to be anything further we can do to support your case. The operator requires this statement from the account holder to ensure that the deposits are not subsequently reversed after paying you. If you could let us know when you've submitted this document, I'll follow up with the operator.

Thanks,

ThePOGG

ThePOGG
Oct 17, 2016

Hi maddox2003,

Have you managed to get the requested document from your employer?

Thanks,

ThePOGG

ThePOGG
Oct 19, 2016

Hi maddox2003,

In response to your email, the request was specifically for a "Consent Letter, that must be written by an official of the company". As such forwarding an email does not meet the requirements of the request. Forwarded emails are very easy to tamper with and as such a 2nd hand forwarded email would not be considered solid proof of the account holder agreeing to the transaction in the case of the account holder disputing the transactions.

If you want to get paid you need to provide the requested document. There's no other way around this.

Thanks,

ThePOGG

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